A communication training program to encourage speaking-up behavior in surgical oncology Journal Article

   


Authors: D'Agostino, T. A.; Bialer, P. A.; Walters, C. B.; Killen, A. R.; Sigurdsson, H. O.; Parker, P. A.
Article Title: A communication training program to encourage speaking-up behavior in surgical oncology
Abstract: Patient safety in the OR depends on effective communication. We developed and tested a communication training program for surgical oncology staff members to increase communication about patient safety concerns. In phase one, 34 staff members participated in focus groups to identify and rank factors that affect speaking-up behavior. We compiled ranked items into thematic categories that included role relations and hierarchy, staff rapport, perceived competence, perceived efficacy of speaking up, staff personality, fear of retaliation, institutional regulations, and time pressure. We then developed a communication training program that 42 participants completed during phase two. Participants offered favorable ratings of the usefulness and perceived effect of the training. Participants reported significant improvement in communicating patient safety concerns (t(40) = -2.76, P = .009, d = 0.48). Findings offer insight into communication challenges experienced by surgical oncology staff members and suggest that our training demonstrates the potential to improve team communication. (C) AORN, Inc, 2017.
Keywords: oncology; safety; performance; care; checklist; nurses; communication skills; skills; operating-room; climate; speaking up; team training; team communication; nominal group technique; module
Journal Title: AORN Journal
Volume: 106
Issue: 4
ISSN: 0001-2092
Publisher: Elsevier Inc.  
Date Published: 2017-10-01
Start Page: 295
End Page: 305
Language: English
ACCESSION: WOS:000411867400013
DOI: 10.1016/j.aorn.2017.08.003
PROVIDER: wos
PUBMED: 28958315
PMCID: PMC5775891
Notes: Article -- Source: Wos
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MSK Authors
  1. Philip A Bialer
    40 Bialer
  2. Thomas D'Agostino
    32 D'Agostino
  3. Chasity Burrows Walters
    48 Walters
  4. Patricia Ann Parker
    91 Parker
  5. Hrafn Oli Sigurdsson
    2 Sigurdsson
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