Improving hospital foodservice Journal Article

  


Author: Cox, S. A.
Article Title: Improving hospital foodservice
Abstract: More and more customer centric services are being offered at a growing number of healthcare institutions in an effort to improve patient satisfaction. Research finding indicate that food service quality is significantly correlated with overall patient satisfaction. Therefore hospitals are responding to the challenge by implementing customer centric services, such as room service, spoken menus, pod systems, and more. Eating is not only a significant element of comfort for patients during their hospital stay but also a vital necessity. Inadequate food intake during a hospital stay worsens the prevalence and degree of malnutrition associated with increased mobility, length of stay, and mortality. Improving patients' perception of hospital foodservice and ultimately their satisfaction requires improvements in the delivery system, the menu, the staff, and the level of service provided. As a result of initiatives Patient satisfaction scores have soared and patients are consuming more food.
Keywords: patient satisfaction; quality control; hospitals; health care; patient treatment; malnutrition; customer satisfaction; nutrition; hospital stay; food processing; customer centric services
Journal Title: Food Technology
Volume: 60
Issue: 6
ISSN: 0015-6639
Publisher: Institute of Food Technologists  
Date Published: 2006-06-01
Start Page: 28
End Page: 36
Language: English
PROVIDER: scopus
DOI/URL:

http://www.scopus.com/inward/record.url?eid=2-s2.0-33745755195&partnerID=40&md5=a1ce03d64c650f0da74e1a8b74960620
Notes: --- - "Export Date: 4 June 2012" - "CODEN: FOTEA" - "Source: Scopus"