"It's in My language": A case study on multilingual mHealth application for immigrant populations with limited English proficiency Conference Paper
| Authors: | Kim, B. Y.; Ma, Q.; Diamond, L. |
| Title: | "It's in My language": A case study on multilingual mHealth application for immigrant populations with limited English proficiency |
| Conference Title: | CHI'24: 2024 CHI Conference on Human Factors in Computing Systems |
| Abstract: | Immigrant populations with limited English proficiency (LEP) confront more challenges than those with English proficiency in using healthcare technology in the U.S. Our case study, conducted in collaboration with the Immigrant Health and Cancer Disparities (IHCD) Center at Memorial Sloan Kettering Cancer Center (MSK), explores how LEP patients interact with patient portals translated in their preferred language. Through semi-structured interviews and usability testing, we found that individuals with LEP 1) encounter usability barriers during patient portal enrollment, 2) perceive increased self-efficacy and trust in using translated patient portals, and 3) greatly depend on caregivers for patient-provider communication and use of patient portals without translations. Based on these results, we offer recommendations for enhancing patient portal adoption among patients with LEP, share insights gained from applying User-Centered Design (UCD) methodologies with this user group, and discuss opportunities for Human-Computer Interaction (HCI) research to empower this user group and mitigate health disparities. © 2024 Owner/Author. |
| Keywords: | health; medical computing; diseases; human computer interaction; identity; information seeking; language proficiency; health information seeking; social determinants of health; mhealth; digital divide; patient portal; digital inclusion; diversity dimensions; language-proficiency; translation (languages); user centered design; diversity dimension; health informations; social determinants of healths |
| Journal Title | Proceedings - Extended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems |
| Conference Dates: | 2024 May 11-16 |
| Conference Location: | Honolulu, HI |
| ISBN: | 979-8-4007-0331-7 |
| Publisher: | Assoc Computing Machinery |
| Date Published: | 2024-01-01 |
| Start Page: | 544 |
| Language: | English |
| DOI: | 10.1145/3613905.3637125 |
| PROVIDER: | scopus |
| DOI/URL: | |
| Notes: | Conference Paper: CS047 -- Source: Scopus |
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