Improving formal incivility reporting in ambulatory oncology: Implementing the CIVIC duty program Journal Article
| Author: | Gordon, J. N. |
| Article Title: | Improving formal incivility reporting in ambulatory oncology: Implementing the CIVIC duty program |
| Abstract: | The aim of this quality improvement project was to increase formal reporting of incivility events committed by patients and their visitors on an ambulatory oncology infusion unit. Evidence-based interventions of providing education, raising awareness of existing policies, receiving support from leadership, and reinforcing use of reporting system were implemented and resulted in increased formal incivility reporting. |
| Keywords: | oncology nursing; new york; ambulatory care facilities; quality improvement; pilot studies; education, continuing (credit); mandatory reporting; nurses; support, psychosocial; program implementation; discrimination; oncology care units; human; organizational culture; workplace violence; health personnel -- education; disruptive behavior; organizational policies; incivility; patient assault |
| Journal Title: | Clinical Journal of Oncology Nursing |
| Volume: | 27 |
| Issue: | 6 |
| ISSN: | 1092-1095 |
| Publisher: | Oncology Nursing Society (ONS) |
| Date Published: | 2023-12-01 |
| Start Page: | 602 |
| End Page: | 606 |
| Language: | English |
| DOI: | 10.1188/23.Cjon.602-606 |
| PROVIDER: | EBSCOhost |
| PROVIDER: | cinahl |
| PUBMED: | 38009879 |
| DOI/URL: | |
| Notes: | Accession Number: 173871704 -- Entry Date: 20231204 -- Revision Date: 20231204 -- Publication Type: Journal Article; CEU; research; tables/charts -- Note: For CE see www.ons.org/cjon/ncpd -- Journal Subset: Core Nursing; Double Blind Peer Reviewed; Nursing; Peer Reviewed; USA -- Special Interest: Oncologic Care -- NLM UID: 9705336. -- Source: Cinahl |
