Provider-patient dialogue about internet health information: An exploration of strategies to improve the provider-patient relationship Journal Article
| Authors: | Bylund, C. L.; Gueguen, J. A.; Sabee, C. M.; Imes, R. S.; Li, Y.; Sanford, A. A. |
| Article Title: | Provider-patient dialogue about internet health information: An exploration of strategies to improve the provider-patient relationship |
| Abstract: | Objective: This study examined patients' experiences talking to their providers about internet health information. Methods: Participants (n = 770) recruited from internet health message boards completed an online survey, including questions focusing on a recent interaction with a provider about internet health information. Results: Face-saving patient introduction strategies were associated with providers validating patients' efforts. Providers' validation of patients' efforts was associated with higher patient ratings of satisfaction, validation, and reduced concern, while providers' disagreement with the information was associated with lower ratings. The provider taking the information seriously was associated with higher patient satisfaction. Conclusion: An understanding of the occurrence of provider-patient talk about internet health information and its relationship to patient satisfaction, validation, and reduced concern is important for providers and medical educators who seek to better understand, and thus improve, provider-patient communication. Practice implications: Showing the patient that the information is being seriously considered and validating the patients' efforts in researching the information may ameliorate some of the negative effects of disagreement. © 2007 Elsevier Ireland Ltd. All rights reserved. |
| Keywords: | adult; middle aged; patient satisfaction; internet; patient education; health survey; validation study; questionnaires; patient participation; doctor patient relation; medical information; communication; empathy; physician-patient relations; cooperative behavior; rating scale; attitude of health personnel; chi-square distribution; interpersonal communication; medical information system; personal experience; analysis of variance; physician's role; information services; health services needs and demand; self care; verbal behavior; provider-patient communication; online system; assertiveness; attitude to computers; dissent and disputes |
| Journal Title: | Patient Education and Counseling |
| Volume: | 66 |
| Issue: | 3 |
| ISSN: | 0738-3991 |
| Publisher: | Elsevier Ireland Ltd. |
| Date Published: | 2007-01-01 |
| Start Page: | 346 |
| End Page: | 352 |
| Language: | English |
| DOI: | 10.1016/j.pec.2007.01.009 |
| PUBMED: | 17329062 |
| PROVIDER: | scopus |
| DOI/URL: | |
| Notes: | --- - "Cited By (since 1996): 16" - "Export Date: 17 November 2011" - "CODEN: PEDCD" - "Source: Scopus" |
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