Impact of communication training on physician expression of empathy in patient encounters Journal Article
| Authors: | Bonvicini, K. A.; Perlin, M. J.; Bylund, C. L.; Carroll, G.; Rouse, R. A.; Goldstein, M. G. |
| Article Title: | Impact of communication training on physician expression of empathy in patient encounters |
| Abstract: | Objective: To examine whether an educational intervention that focused on physician communication training influenced physician empathic expression during patient interactions. Methods: This study used a quantitative research method to investigate the influence of communication training on physician-expressed empathy using two measures (global and hierarchical) of physician empathic behavior. Results: The differences in global empathy scores in the physician training group from baseline to follow-up improved by 37%, and hierarchical scores of physician empathic expression improved by up to 51% from baseline scores for the same group. Conclusions: The results strongly supported the hypotheses that training made a significant difference in physician empathic expression during patient interactions demonstrated by both outside observer measures of global ratings and hierarchical ratings of physician empathic behavior. Practice implications: These findings have significant implications for program design and development in medical education and professional training with the potential to improve patient outcomes. © 2008 Elsevier Ireland Ltd. All rights reserved. |
| Keywords: | adult; middle aged; united states; medical education; communication; educational intervention; empathy; measurement; physician training; physician-patient relations; quantitative; research; education, medical, continuing; patient-centered care |
| Journal Title: | Patient Education and Counseling |
| Volume: | 75 |
| Issue: | 1 |
| ISSN: | 0738-3991 |
| Publisher: | Elsevier Ireland Ltd. |
| Date Published: | 2009-04-01 |
| Start Page: | 3 |
| End Page: | 10 |
| Language: | English |
| DOI: | 10.1016/j.pec.2008.09.007 |
| PUBMED: | 19081704 |
| PROVIDER: | scopus |
| DOI/URL: | |
| Notes: | --- - "Cited By (since 1996): 4" - "Export Date: 30 November 2010" - "CODEN: PEDCD" - "Source: Scopus" |
